Our Response to Coronavirus (COVID-19)

Our Response to Coronavirus (COVID-19)

Given the current Coronavirus (COVID-19) situation unfolding across the nation and the world, we wanted to let you know that it’s business as unusual at PhilipWebb. Rest assured we are doing everything we can to protect the health of our valued clients and staff whilst continuing to provide highly personable service and advice in all real estate matters.

 

GENERAL FREQUENTLY ASKED QUESTIONS:

Are PhilipWebb offices open?
Yes, our business is in full operation. Many of our team members are now working from home and we are adopting new technologies and strategies to continue to serve our clients.

Can I still visit a PhilipWebb office?
To help minimise the spread of COVID-19, we are encouraging people not to come into our offices, although skeleton staff will be in attendance should you require assistance. Please note that this will not affect your level of customer service. We welcome you to phone or email us, and we will work with you to arrange alternative ways to meet your requests.

How do I contact my agent or property manager?
Our agents and property managers are working remotely but remain easily contactable via phone or email. Alternatively, you can contact any of our offices.

Doncaster: (03) 9842 1477
Mitcham: (03) 9874 3355
Ringwood: (03) 8870 2888
Email: customerservice@philipwebb.com.au

Are PhilipWebb conducting open for inspections?
Yes. Opens are now permitted with a maximum of 10 people, not including PhilipWebb staff. All advertised open for inspections are ‘by registration’ only. If you would like to attend an open, please contact the agent first to register.

To ensure the health and safety of our clients and team, the following will apply:

  • Prior to the inspection, you will be asked some questions in relation to Coronavirus. We are asking everyone these questions, so please do not take offense when asked.
  • Please maintain safe social distancing of 1.5m from anyone in attendance, including PhilipWebb staff.
  • Avoid touching surfaces including fittings and fixtures within the property.
  • Hand sanitiser is provided.

If you would like to know more about a property without having to physically attend an inspection, you will find all relevant content online including photography, floorplans and property videos.

What are we doing to protect against the spread of Coronavirus?
The health of our valued clients and staff is our highest priority. Please note the following measures we are taking to help prevent the spread of COVID-19:

  • All inspections are ‘by registration’ only with a maximum of 10 people in attendance, not including PhilipWebb staff.
  • Most of our team are working remotely.
  • Our offices and reception areas are being thoroughly cleaned/sanitised throughout the day, every day.
  • Hand sanitiser and/or gloves are utilised for all interactions.
  • We are adhering to safe social distancing of 1.5m in our offices, at inspections and appointments.

 

SALES FREQUENTLY ASKED QUESTIONS:

Can I still buy property?
Yes, we are still selling properties and if you are looking to buy we can help. Please click here to view all our available properties. Simply contact the agent to request additional information or to register your attendance at any of the advertised open for inspections. We can also keep you updated via phone and/or email of new properties coming to market.

How do I sell my property during this time?
We are still selling properties, although some of our systems and processes have changed to adapt to the current climate. If you are thinking of selling, please contact one of our offices for more information.

Are PhilipWebb conducting auctions?
Yes. In-person auctions are now permitted with a maximum of 10 people, not including PhilipWebb staff. We can also sell your home via online auction or private sale.

Can you still appraise my property?
Yes, there are two different ways we can appraise your property:

  • A physical inspection adhering to safe social distancing and hygiene protocols.
  • A remote no-contact appraisal via FaceTime or Zoom with a detailed property report sent via email.

How do I sign a contract?
The signing of documents can still occur in person providing that strict hygiene protocols and guidelines are followed. Alternatively, we can arrange for documents to be signed remotely/electronically with no contact.

Can properties still settle?
Yes, property settlements are still occurring. Key collections are also still taking place at our offices.

 

PROPERTY MANAGEMENT FREQUENTLY ASKED QUESTIONS:

Does the current situation change my rights as a tenant?
Your rights as a tenant remain the same. Tenants and landlords must continue to abide by the Residential Tenancies Act 1997. We are keeping up to date with any changes and will keep you updated as more information comes to hand. Please visit CAV – Coronavirus (COVID-19) and Your Rights for more information.

Do I need to pay my rent?
The answer is yes, however if you are experiencing hardship or having issues paying your rent, please contact your property manager as soon as possible to discuss on (03) 9874 3355.

What if I am unable to pay my rent?
If you are experiencing hardship and are unable to pay your rent, please contact us as soon as possible. Please do not stop paying your rent. We want to work with our tenants and landlords during this difficult time and need to keep the lines of communication open to work towards a solution which may include the reduction or deferment of your rental payments. Please call (03) 9874 3355 or email customerservice@philipwebb.com.au.

Can I be evicted if I can’t pay my rent?
National Cabinet have agreed to a moratorium on evictions for commercial and residential tenants who are in financial distress during this time. However, this still requires legislation from the Victorian Government. We are awaiting further information from various parties on the matter.

I am a landlord, what do I do if my tenant can’t pay their rent?
We understand that this is a stressful time for most, particularly if you have also had your income/employment affected.  We are currently working with our landlords and tenants on a case-by-case basis, as everyone’s situation is different.  Please contact your property manager and they will guide you through the relevant next steps and options available.

What happens if I have a maintenance request?
Our property managers are still handling maintenance requests via the same systems,  so if you have a maintenance request please email your property manager or complete a repair request online. Please be patient as we are currently experiencing delays in requests as some tradespeople are not fully operational due to the Coronavirus. During call-outs to your property, our tradespeople are taking the strictest precautions and following all best practice Coronavirus protocols including social distancing, wearing gloves and sanitising.

Will routine inspections be taking place?
Yes, we are still conducting routine inspections whilst adhering to safe social distancing and hygiene protocols. We understand that some tenants may not feel comfortable having people in their home and that is their decision. We will be implementing a new program to assist with remote routine inspections in the coming weeks. Please contact your property manager if you wish to discuss your upcoming inspection.

What happens if I have lost my job/income and need to move out before the end of my lease?
If you are experiencing financial hardship as a result of Coronavirus, please contact your property manager as soon as possible.

Is now a good time to lease my property?
Yes. We are still receiving enquiries from prospective tenants looking to secure a rental property.

I’m looking to rent a property; can I still do this?
Yes. Our currently advertised open for inspections are ‘by registration’ only with a maximum of 10 people in attendance, not including PhilipWebb staff. If you would like to attend an open, please contact the property manager to register. Our team are also still processing applications, arranging condition reports and lease documentation to be ready for new tenants to move in to properties.

 

At PhilipWebb Real Estate, we’re here to support you. If you have any further questions, please feel free to contact us.

We’re all in this together. Stay safe.

The PhilipWebb Team

 

Additional Resources:
Victorian Government Health and Human Services
Consumer Affairs Victoria
Department of Workplace Relations
Centrelink