Coronavirus Update

Coronavirus Update

Following an announcement from Premier Daniel Andrews on Sunday 6th December, the Victorian Government has released an updated set of guidelines for real estate practice.

GENERAL FREQUENTLY ASKED QUESTIONS

Are PhilipWebb offices open?
Yes, our offices are open and walk-ins are permitted. However, this is subject to density quotient and you will need to sign in/register your details at reception. Many of our staff are still working remotely, but all remain easily contactable via phone or email. Alternatively, you can contact us at:

Doncaster – (03) 9842 1477
Mitcham – (03) 9874 3355
Ringwood – (03) 8870 2888
Email – customerservice@philipwebb.com.au

Can I attend an open for inspection?
Yes, open for inspections are now permitted.

To ensure the health and safety of our clients and team, the following will apply:
• The maximum number of people that may attend is subject to density quotient: one person per two sqm rule applies
• Maximum number of people includes all individuals present i.e. owners, residents and PhilipWebb staff. Infants under one year of age are not included
• Your contact details must be provided to PhilipWebb staff
• Please maintain safe social distancing of 1.5m from anyone in attendance
• Avoid touching surfaces including fittings and fixtures within the property
• Hand sanitiser is provided

If you would like to know more about a property without having to physically attend an inspection, you will find all relevant content online including photography, floorplans and property videos.

 

SALES FREQUENTLY ASKED QUESTIONS

Can I still buy property?
Yes, we are still selling properties and if you are looking to buy we can help. Please click here to view all our available listings. Simply contact the agent to request additional information.

How do I sell my property during this time?
We are still selling properties, although some of our systems and processes have changed to adapt to the current climate. If you are thinking of selling, please contact one of our offices for more information.

Are PhilipWebb conducting auctions?
Auctions can be conducted indoors or outdoors, for all residential and commercial real estate.
• The maximum number of people that may attend is subject to density quotient: one person per two sqm rule applies
• Maximum number of people includes all individuals present i.e. owners, residents and PhilipWebb staff. Infants under one year of age are not included
• COVIDSafe measures in place

Our auctions are also conducted online/virtually via the Anywhere Auctions website and app.

Can you appraise my property?
Yes, there are two different ways we can appraise your property:
• A physical inspection, adhering to safe social distancing and hygiene protocols
• A remote no-contact appraisal via FaceTime or Zoom with a detailed property report sent via email

Can properties still settle?
Yes, property settlements are occurring. Your agent will be in touch regarding key collection.

Can you conduct inspections for pre-settlement?
Yes, permitted with COVIDSafe measures in place.

 

LANDLORD FREQUENTLY ASKED QUESTIONS

Can you conduct inspections for commencement or end of lease services?
Yes, permitted with COVIDSafe measures in place.

Are routine inspections taking place?
Yes, permitted with COVIDSafe measures in place.

Can you appraise my property?
Yes, there are two different ways we can appraise your property:
• A physical inspection, adhering to safe social distancing and hygiene protocols
• A remote no-contact appraisal via FaceTime or Zoom with a detailed property report sent via email

Is now a good time to lease my property?
Yes. We are still receiving enquiries from prospective tenants looking to secure a rental property.

 

TENANT FREQUENTLY ASKED QUESTIONS

What happens if I have a maintenance request?
Our property managers are handling maintenance requests via the same systems, so if you have a maintenance request please email your property manager or complete a repair request online. Please be patient as we are currently experiencing delays as some tradespeople are not fully operational. During call-outs, our tradespeople are taking the strictest precautions and following all best practice Coronavirus protocols.

Are routine inspections taking place?
Yes, permitted with COVIDSafe measures in place.

 

Please refer to www.reiv.com.au/covid-19 for further information and resources.
For the latest updates on current restriction levels, visit https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.

*While care has been taken to ensure that the information contained here is true and correct at the time of the publication, changes in the circumstances may impact the accuracy of this information.