Coronavirus Update

Coronavirus Update

Updated Monday 20th September 2021

Following an announcement from The Premier Daniel Andrews on Thursday 16th September, the Victorian Government has released an updated set of guidelines for real estate practice.

GENERAL FREQUENTLY ASKED QUESTIONS

Are PhilipWebb offices open?

Real estate services are a permitted industry; however, offices must close for the duration of the lockdown. Our offices may be closed but our business is still operating with all staff working remotely. Agents and property managers remain easily contactable via phone or email. Alternatively, you can contact us at:

Doncaster: (03) 9842 1477

Mitcham: (03) 9874 3355

Ringwood: (03) 8870 2888

Email: customerservice@philipwebb.com.au

Can I attend an inspection?

Yes.  Our inspections are strictly by private appointment only. Please contact the agent first to arrange a time.

  • You may travel outside the 10 km radius to attend a pre-arranged inspection appointment
  • You must complete and return a declaration form prior to the inspection appointment
  • Only family members from the one household are permitted to inspect the property at any given time
  • Face masks must be worn, unless an exemption applies
  • Please maintain safe social distancing
  • Avoid touching surfaces, including fittings and fixtures within the property
  • Hand sanitiser is provided

If you would like to know more about a property without having to physically attend an inspection, you will find all relevant content online including photography, floorplans and property videos.

Are removalists able to work during lockdown?

Yes. A removalist can be used to support vacating a property, but face masks and social distancing rules apply.

SALES FREQUENTLY ASKED QUESTIONS

Can I still buy property?

Yes, if you are looking to buy we can help. Please click here to view all our available properties for sale. Simply contact the agent to request any additional information. We can also keep you updated via phone and/or email of new properties coming to market.

Can I still sell my property?

Yes, we are all set up to exchange contracts remotely online, so any offers or sales can be done with the click of a button.

Are PhilipWebb conducting auctions?

Due to Government restrictions, all our auctions are now online conducted via the Anywhere Auctions website and app.

How do buyers view the Contract of Sale or Section 32?

We can easily email all paperwork to buyers directly and then discuss with them over the phone or via Zoom/Facetime.

Can deliverables under a Section 32 or Contract of Sale be met under current restrictions?

Yes. Settlement obligations, bank valuations, building and pest inspections or final inspections are permitted with COVIDSafe measures in place.

Can properties still settle?

Yes, property settlements are still occurring. If your property is settling during the lockdown period, your agent will be in touch regarding key collection.

Can you appraise my property?

Yes, we can conduct a remote no-contact appraisal via FaceTime or Zoom with a detailed property report sent via email.

RESIDENTIAL RENTAL PROVIDER (RRP) FREQUENTLY ASKED QUESTIONS

Can a renter provide notice to vacate during the lockdown?

Yes.

Can exit inspections occur under these restrictions?

Yes. Exit inspections can occur if the property is vacant and the property manager or applicable administrator attends the property on their own. Property owners cannot attend with the property manager or applicable administrator.

Can you complete tasks such as condition reports, repairs or inspections?

Services related to commencement/end-of-lease can continue to operate. This includes condition reports and cleaning, only once the property is vacant.

Can you appraise my property?

Yes, however this can only be done remotely either via FaceTime or Zoom.

Is now a good time to lease my property?

Yes. We are still receiving enquiries from prospective renters looking to secure a rental property.

RENTER FREQUENTLY ASKED QUESTIONS

I have a routine inspection booked during the lockdown period; will this still go ahead?

Yes. We can conduct routine inspections remotely and will be in touch to organise a suitable date/time.

What happens if I have a maintenance request?

Only urgent and emergency maintenance can be carried out during the lockdown period. Our property managers are handling maintenance requests via the same systems, so if you have a maintenance request please email your property manager or complete a repair request online. Please be patient as we are currently experiencing delays as some tradespeople are not fully operational. During call-outs, our tradespeople are taking the strictest precautions and following all best practice Coronavirus protocols including social distancing, wearing face masks and gloves, and sanitising.

Can I provide notice to vacate under the current restrictions?

Yes.

Can I commence a lease and move in during lockdown?

Yes. You are permitted to move home and may also commence a new lease.

Please refer to www.reiv.com.au/covid-19 for further information and resources. For the latest updates on current restriction levels, visit https://www.dhhs.vic.gov.au/victorias-restriction-levels-covid-19.

*While care has been taken to ensure that the information contained here is true and correct at the time of the publication, changes in the circumstances may impact the accuracy of this information.