COVID-19 has seen every industry adapt and pivot, as teams find new strategies to complete day-to-day tasks and create solutions to ensure they can continue to thrive.
Residential property managers have faced countless challenges with the pandemic and lockdowns. Working under extreme pressure, property managers have juggled the needs and wants of renters and rental providers who are under financial and emotional stress.
Despite the many obstacles and roadblocks in their way, the incredible property management team at Philip Webb quickly adapted. And under terrific leadership, the team has emerged stronger and more united.
Leading the charge is Philip Webb’s naturally driven department manager Nikki Jensen. To learn more about life as a property manager, and how COVID-19 has changed the game, we had a chat with Nikki.
What does the day-to-day role of a property manager look like?
It is a lot of phone calls and note taking. A large part of the job is having conversations with renters and rental providers, either to educate them or to negotiate with them. It is often likely the two parties will want different things, so an important role of a property manager is to make sure both parties walk away happy.
How has the role pivoted during COVID-19?
The time we spend having conversations with clients has definitely increased. A lot of our clients aren’t local, so the time spent on the phone explaining Melbourne’s lockdown restrictions often takes us away from our day-to-day tasks. The pandemic has left many people without jobs or in financial hardship, so as property managers, we have had to master dealing with frustrated, stressed or financially pressured individuals.
What is your favourite part of being in Philip Webb’s property management team?
Being a property manager, you are responsible for managing someone’s largest financial asset. Someone having that trust in you and in your decisions is really rewarding. On the flip side, I love dealing with our renters. It is very fulfilling to help someone find the perfect home that is going to suit their needs.
What is your advice for someone looking to enter the property management space?
You must be curious about property and have a passion for helping people. Buying and leasing property is a huge transaction and to be the person giving advice and facilitating that process is extremely rewarding. The qualities you need for a successful career in property management are to be people focused and have a genuine interest in making the best decision for your clients.